Nelson Partners Cares
Nelson Partners (NP) is a nationwide owner-operated, student housing firm with more than a decade of acquisition, management, and development experience in student housing. Over the years, Nelson Partners has worked hard to procure a superior understanding of students and their needs. We strive to provide a top-notch experience to form unforgettable memories. We are all aware that this is a challenging time for many, and when unexpected circumstances arise, we understand the need for clear and concise information. We hope that the information provided will shed light on NP’s updated protocols, policies and procedures, and relentless pursuit of excellence.
While property specific information will be circulated directly from onsite staff, NP has taken steps portfolio wide to protect the interests of our staff and residents now and in the future. Nelson Partners will continue to operate throughout the 2020-2021 school year regardless of class status. We will continue to provide high quality housing and are excited to welcome our newest residents to our community.
It is important to remember that Nelson Partners provides student housing but is in no way affiliated with the universities we service. And while we maintain close working relationships with universities, we are not privy to internal information or decisions. If you have questions about the school year and/or class status, please reach out directly to your university representatives.
Please continue to check back as we will post updates here as they arise. We thank you for being with us in these challenging times and are excited for another great year.
Throughout the 2019-2020 school year Nelson Partners continued to service our communities across the US. The health and safety of our residents and staff has always been, and will always be, our top priority. Even in the midst of the coronavirus and uncertain times, we stayed open and operational. We maintained the highest level of customer service by increasing our cleaning routines and initiating new policies and procedures as challenges arose. At NP we will continue to operate as another school year begins. While many things may look different, we will be here, even in areas where universities may have transitioned to various versions of in person and online course offerings. We look forward to 20-21 and cannot wait to welcome new residents and those who have chosen to live with us another year.
We thank you for selecting an NP Community as your home.
Our commitment to our Residents:
The welfare of our communities, staff, residents, and their families continue to be our core focus. We have increased our expectations when it comes to customer service and are committed to remaining open and providing service to the communities and the university towns, we operate in. The NP team is here and prepared to do all we can in these uncertain times. We will navigate these waters together and are committed to seeing this through.
Steps NP has taken:
In response to the coronavirus, we have taken additional precautions by collaborating with local and state officials as well as other public health authorities (including CDC) to ensure our cleaning and sanitization practices are more rigorous than ever before and in compliance with recommendations.
In April, NP established a high-level team to focus on policies and procedure as well as day to day operations. As a result, there have been new and exciting changes at the property level. Our goal is to keep staff as informed as possible, expedite communication and appropriately respond to the needs of our residents. This team has taken the evolving climate and improved routine operations to streamline our processes. This team has enabled us to keep a close watch on COVID and necessary changes.
Cleanliness has always been of utmost priority. To expand this process, we have increased cleaning frequency, distributed additional supplies, and expanded cleaning of our common areas and frequently touched surfaces. This includes handrails, elevator buttons, doorknobs, desktops, counters, handles and controlled access panels, etc. We have limited personal contact amongst our staff, as well as staff to visitor relations. We recommend enhanced personal hygiene, and mask wearing. We have an internal process for employees who feel ill or present symptoms and have instructed them to stay home and get tested immediately. We have also complied with quarantining guidelines when it comes to our attendance policy and team members returning to work- regardless of their test results. In addition to all the above we have also equipped our staff with personal protective equipment (PPE) including masks and gloves. Additional PPE have also been provided depending on task and scope of work.
And while you will see these changes in the office itself, we have also increased our online options including leasing, email availability, virtual tours, and maintenance requests. All of this has allowed us to continue to provide our preferred level of customer service and mitigate as much exposure as possible.
Internal Steps NP has taken:
- Reducing Non-Essential travel
- Conducting meetings virtually
- Altering Resident Event Plans
- Providing PPE to staff and residents when available
- Increased disinfecting of office, and amenity space
Recommendations for Our Residents:
We recommend that residents do all they can to reduce their risk of exposure and prevent the spread of the virus. One of these suggestions includes utilizing as many online resources as possible; this includes our Resident Portal, email and/or phone communication, online maintenance request and do all you can to avoid in-person visits. We also recommend that residents limit the number of guests they have over and will find that some communities have enhanced guest policies due to local guidelines. Large gatherings inside your unit as well as in any amenity space is strictly prohibited at this time. We look forward to hosting exciting events and will keep you updated on any in-person occasions planned for the future. In the meantime, keep an eye on our social media and email blasts for info on virtual events, online gatherings and the contests we are known for!
We also ask that you limit maintenance requests to emergency only for the safety of everyone.
As many are already aware, the CDC has recommended face covering and social distancing as an initial measure to fight the spread of COVID-19. Please practice proper social distancing throughout your community and wear a face covering in a public areas. We also ask that each resident consult local resources for specific guidelines in your area as well as referring to the CDC website for additional recommendations on how to protect yourself from the spread of the virus.
What if my personal class schedule has transitioned online?
NP is extremely empathetic when it comes to the challenges many face because of COVID-19. This has had a worldwide impact on employment, university operations, and future plans. However, NP is not associated with the university, therefore our leases are not contingent upon the university’s class status, or other extenuating circumstances. We have options for residents with concerns including switching floor plans when available and lease sale opportunities. Please reach out to your site specifically if you have a question regarding your specific situation or review the lease sale process below. As always residents may choose to move-out early, but we remind you that without proper lease sale and termination you will continue to be financially responsible for all charges associated with the lease throughout the length of the agreement.
Can I be released from my lease obligations?
Nelson Partners understand that the challenges associated with the COVID-19 pandemic, and the impact it has had on everyone.
Due to the unprecedented times, Nelson Partners is making additional accommodations by reducing the lease transfer fee by half or waiving completely (community specific). This hardship has affected all sides and we recognize our business and employees are not the only ones facing adversity. We want nothing more than to support our residents now and in the future. Please reach out to your local leasing office for additional information. Each leasing office is maintaining records of resident’s specific requests and assisting in completion of the process.
Lease Transfer Process:
Because lease transfers are not uncommon in the student housing industry, it is likely that residents’ peers will be familiar with the process. Nelson Partners recommends utilizing all forms of digital media to advertise your lease and refer a qualified applicant. There are often university classifieds for posting, Facebook groups specific for off campus housing, on-campus resources for posting and local outlets for advertising. We also highly encourage the use of personal social media or other forms of digitals ads to get the word out there. Once a qualified applicant has been found, please refer them to the leasing office and we can do the rest! At the completion of the process, you will receive a written verification of the lease sale for your records.
What will move-in day look like?
Each community has planned arrangements for the day of move-in. These plans are specific to the building type and office set up. We do ask that everyone limit the crowd size and bring as few people to move-in day as possible. Please watch you emails for further instructions.
How will COVID effect amenities at my community?
Each NP community works with local government to ensure we comply with guidelines. In many cases this has caused a portion or all amenities to be temporarily closed. Open amenity spaces have enhanced cleaning routines and the remainder of the spaces will be open as soon as it is recommended, we can do so.
Please remember that amenities at each community are offered free of charge. Because they are no included in installments no compensation will be considered for temporary closure. The closing of amenity spaces come at the recommendation and requirement of local jurisdictions and intended to care for the well-being of our community and its residents.
Are there any known cases of COVID19 at my community?
Our residents are not required disclose their personal medical information with us. It is because of this that you should do your best to follow the recommendations of the CDC. If you or someone you know has contracted COVID-19, please reach out to local health officials and/or the CDC.
How is COVID-19 handled amongst roommates?
As always, we encourage healthy communication among roommates. This open communication is the best way to stay aware of your surroundings and best respond to potential exposure. We are unable to disclose personal and medical information, therefore communication is key to planning and preparation. Please remember that your unit is your home, but it also your roommates’ home. This means that in many cases their home is where they will be quarantining, should the need arise. We cannot stress enough the importance of complying with CDC recommendations and continuing to be a good neighbor and roommate. It is our joint responsibility to protect each other during this pandemic.
I think I have contracted COVID-19. What now?
If you have been exposed or are feeling ill, please contact your health care provider or campus health officials immediately. In consideration of others, know the signs and symptoms and be self-aware.
Whether confirmed or not, if you develop symptoms or have reason to believe you were exposed please avoid public areas, quarantine per CDC guidelines, and comply with health care instructions regarding reporting and contact tracing. We cannot stress enough the importance of awareness and compliance with CDC recommendations. Please consult their website and local health officials with all questions and concerns. Our onsite staff are very dedicated and highly trained staff, but they are not medical experts. We can only do our best to give advice. Please contact health officials with credentials to advise you on your plan of action.
*NP is not a medical provider and makes no claim as such. Recommendations from staff or contained here within is not to be taken as medical advice. This content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions.
We recognize the challenging times our country and residents are facing. We know that everyone has been and will be impacted in some way by the effects of COVID-19. We hope the information that you have found here provides our communities with answers and additional resources needed to help with your individual circumstances. NP will continue to update this website as developments happen and the latest information becomes available. The team at NP will be here for you and is working around the clock to respond to emails and calls to address each and every inquiry we receive. We appreciate your patience and understanding as we navigate uncharted waters.